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This podcast series dives deeper into the 5 Moments of Learning Need®. The 5 Moments of Need present a practical framework to drive higher job performance. The Five Moments of Learning Need focus on the different times where workers need learning. They are: New—when you are learning something for the first time, More—when you are expanding your knowledge, Apply—when you are learning while in the flow of work, Solve—when you need to solve a problem, and Change—When you are adapting to change. This series, hosted by Bob Mosher and Conrad Gottfredson, will help you to better understand the theory and best practices behind this powerful methodology and framework. Visit www.5momentsofneed.com for more resources and join the conversation on LinkedIn at https://www.linkedin.com/company/5-moments-of-need/.
Episodes
Thursday Nov 05, 2020
Experience Matters | A Call Center Conversion
Thursday Nov 05, 2020
Thursday Nov 05, 2020
In this episode Bob Mosher talks with Chris King, Chief Learning Provocateur at CEEK LLC, on his latest 5 Moments project which is tied to the pandemic.
Listen as Chris describes the project, the urgency, the magnitude, and of course the solution and how the pandemic is the chance to change the way we do business.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
Thursday Oct 08, 2020
Experience Matters | Beginning a 5 Moments Journey: Lessons Learned
Thursday Oct 08, 2020
Thursday Oct 08, 2020
This episode starts at the beginning. Host, Bob Mosher, chats with Scott Schmoldt, Training Manager at UMR: A UnitedHealthcare Company, about beginning his organization's performance-first journey. Scott shares lessons learned, why this approach is a fit, and their plan going forward.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
Tuesday Sep 08, 2020
Experience Matters | What We’ve Learned Along the Way
Tuesday Sep 08, 2020
Tuesday Sep 08, 2020
"The only source of knowledge is experience." -Albert Einstein
For this 40th episode, Bob Mosher takes a look back at all of our episodes featuring those who have walked the walk and shares out the top 10 best practices for selling, implementing, and successfully executing workflow learning in an organization.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
Friday Aug 21, 2020
Strategy Matters | Talking Workflow Learning
Friday Aug 21, 2020
Friday Aug 21, 2020
Bob Mosher and Guy Wallace, president of EPPIC Inc., talk workflow learning, why it's a must, and how to get our industry really onboard.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
Wednesday Jul 15, 2020
Technology Matters | Using The Tools You Have
Wednesday Jul 15, 2020
Wednesday Jul 15, 2020
You can build a performance support infrastructure-now. In this episode Sue Reber, Director of Practice at APPLY Synergies, sits down with Bob to discuss how you can get started designing for the performance zone using the software you currently have.
Listen as Sue gives advice on how to start where you are and with what you have to shift your learning to be performance-first.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
Wednesday Jul 08, 2020
Experience Matters | How The Hartford Has Mastered Workflow Learning
Wednesday Jul 08, 2020
Wednesday Jul 08, 2020
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
Saturday Jun 06, 2020
Strategy Matters | Why Maturity Models Matter
Saturday Jun 06, 2020
Saturday Jun 06, 2020
Carol Stroud and Conrad Gottfredson join Bob Mosher in the continued discussion around The 5 Moments of Need Maturity Model.
If you're tired of hearing great conversations alongside great ideas, but with little to no tactical ways, or road maps, to get you and your teams to the desired outcome—this is your episode!
Over the course 25 minutes the group discusses how this model is grounded in the industry, how it is used, and the expected outcomes. Start your journey to a performance-first mindset today.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
Friday May 29, 2020
Strategy Matters | Maturity Models Matter!
Friday May 29, 2020
Friday May 29, 2020
"If we don't know where we are and we don't know where we are going, how in heaven's name will we ever get to where we need to be?!" -Dr. Conrad Gottfredson
Listen as Conrad Gottfredson and Bob Mosher take a look at The 5 Moments of Need Maturity Model, how the model originated, it's growth, and the importance of it's use to improve organizational performance.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
Saturday May 09, 2020
Experience Matters | Making Workflow Learning Work in a Pandemic (LIVE)
Saturday May 09, 2020
Saturday May 09, 2020
Workflow Learning is “new”, possible, happening and disruptive. At a time when our workforce needs are heightened, critical, and ever-changing, our approach to meeting those needs must go beyond “training”. But how do you really do workflow learning?
Listen to our first LIVE Performance Matters Podcast which features three courageous learning leaders who have been implementing Workflow Learning for quite some time.
- Bill Hickey | Axalta Coating Systems
- Doug Holt | Council of the Inspectors General on Integrity and Efficiency (CIGIE)
- Mark Wagner | The Hartford
Hear first-hand experiences around their shifts to a “performance-first” mindset, and why this thinking is especially helpful in today’s challenging times.
Listen as our panelists share their journeys and current approaches to meeting their learners where they’ve wanted us to be all along–in the workflow.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Note: please excuse the audio quality in some places, as we were all recording from our home networks.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
Friday Apr 17, 2020
Strategy Matters | Designing for the Performance Zone
Friday Apr 17, 2020
Friday Apr 17, 2020
This episode is all about "letting go." It's about letting go of the training mindset and moving to a performance-first way of thinking. It's about letting go of insecurities and designing for the performance zone.
Listen as Bob Mosher and Carol Stroud, senior consultant at APPLY Synergies, discuss what it really looks like to support performance in the flow of work.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit or in the upcoming workshop, Convert Classroom Training to Virtual Learning.