Performance Matters | A 5 Moments of Need Podcast Series
Experience Matters | Beginning a 5 Moments Journey: Lessons Learned

Experience Matters | Beginning a 5 Moments Journey: Lessons Learned

October 8, 2020

This episode starts at the beginning. Host, Bob Mosher, chats with Scott Schmoldt, Training Manager at UMR: A UnitedHealthcare Company, about beginning his organization's performance-first journey. Scott shares lessons learned, why this approach is a fit, and their plan going forward.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.

Experience Matters | What We’ve Learned Along the Way

Experience Matters | What We’ve Learned Along the Way

September 8, 2020

"The only source of knowledge is experience." -Albert Einstein

For this 40th episode, Bob Mosher takes a look back at all of our episodes featuring those who have walked the walk and shares out the top 10 best practices for selling, implementing, and successfully executing workflow learning in an organization.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.

Strategy Matters | Talking Workflow Learning

Strategy Matters | Talking Workflow Learning

August 21, 2020

Bob Mosher and Guy Wallace, president of EPPIC Inc., talk workflow learning, why it's a must, and how to get our industry really onboard. 

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.

Technology Matters | Using The Tools You Have

Technology Matters | Using The Tools You Have

July 15, 2020

You can build a performance support infrastructure-now. In this episode Sue Reber, Director of Practice at APPLY Synergies, sits down with Bob to discuss how you can get started designing for the performance zone using the software you currently have.

Listen as Sue gives advice on how to start where you are and with what you have to shift your learning to be performance-first.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.

 

Experience Matters | How The Hartford Has Mastered Workflow Learning

Experience Matters | How The Hartford Has Mastered Workflow Learning

July 8, 2020
Mark Wagner sits down with Bob Mosher to discuss how The Hartford has integrated workflow learning into their organization and how the team has used this shifted mindset and accompanying resources to responded to the current landscape.
 
Listen or download the episode now.
 
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
Strategy Matters | Why Maturity Models Matter

Strategy Matters | Why Maturity Models Matter

June 6, 2020

Carol Stroud and Conrad Gottfredson join Bob Mosher in the continued discussion around The 5 Moments of Need Maturity Model.

If you're tired of hearing great conversations alongside great ideas, but with little to no tactical ways, or road maps, to get you and your teams to the desired outcome—this is your episode!

 

Over the course 25 minutes the group discusses how this model is grounded in the industry, how it is used, and the expected outcomes. Start your journey to a performance-first mindset today.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

Strategy Matters | Maturity Models Matter!

Strategy Matters | Maturity Models Matter!

May 29, 2020

"If we don't know where we are and we don't know where we are going, how in heaven's name will we ever get to where we need to be?!" -Dr. Conrad Gottfredson

Listen as Conrad Gottfredson and Bob Mosher take a look at The 5 Moments of Need Maturity Model, how the model originated, it's growth, and the importance of it's use to improve organizational performance.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.

Experience Matters | Making Workflow Learning Work in a Pandemic (LIVE)

Experience Matters | Making Workflow Learning Work in a Pandemic (LIVE)

May 9, 2020

Workflow Learning is “new”, possible, happening and disruptive. At a time when our workforce needs are heightened, critical, and ever-changing, our approach to meeting those needs must go beyond “training”. But how do you really do workflow learning?

Listen to our first LIVE Performance Matters Podcast which features three courageous learning leaders who have been implementing Workflow Learning for quite some time.

  • Bill Hickey | Axalta Coating Systems
  • Doug Holt | Council of the Inspectors General on Integrity and Efficiency (CIGIE)
  • Mark Wagner | The Hartford

Hear first-hand experiences around their shifts to a “performance-first” mindset, and why this thinking is especially helpful in today’s challenging times. 

Listen as our panelists share their journeys and current approaches to meeting their learners where they’ve wanted us to be all along–in the workflow. 

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.

Note: please excuse the audio quality in some places, as we were all recording from our home networks.

Strategy Matters | Designing for the Performance Zone

Strategy Matters | Designing for the Performance Zone

April 17, 2020

This episode is all about "letting go." It's about letting go of the training mindset and moving to a performance-first way of thinking. It's about letting go of insecurities and designing for the performance zone.

Listen as Bob Mosher and Carol Stroud, senior consultant at APPLY Synergies, discuss what it really looks like to support performance in the flow of work.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit or in the upcoming workshop, Convert Classroom Training to Virtual Learning.

Performance Matters | Performing at the Speed of Change

Performance Matters | Performing at the Speed of Change

April 13, 2020

"Disruption makes things new again, and what might have been possible...suddenly is." -Denis Pombriant

In this episode Bob Mosher and Conrad Gottfredson discuss the possible opportunities out there for us as a learning industry as we currently work through this new normal we are confronted with.

Hear how workflow learning can not only address the current threats and challenges we face with serving the remote workforce, but how it can also bring about opportunities for great change.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit or in the upcoming workshop, Convert Classroom Training to Virtual Learning.

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