Performance Matters | A 5 Moments of Need Podcast Series
Experience Matters | It’s Evolutionary, Not Revolutionary

Experience Matters | It’s Evolutionary, Not Revolutionary

January 18, 2021
Host, Bob Mosher, and Sam Allen, Owner of Insightful L&D, discuss his performance-first shift and how this journey has been more evolutionary, than revolutionary.
 
Listen to Sam get "real" about how this type of change doesn't happen overnight and how he's eased both his stakeholders and team into the shift.
 

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Strategy Matters | Content Management 2.0

Strategy Matters | Content Management 2.0

January 5, 2021

Listen to hosts Dr. Conrad Gottfredson and Bob Mosher discuss what went wrong with Content Management the first go around and how we can harness the needs of today to build correct, and usable, content management processes and systems - that work.

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Experience Matters | From Order Taking to Strategic Partner

Experience Matters | From Order Taking to Strategic Partner

December 14, 2020

Listen to Bob and Meghan Castillo, principal learning experience designer at HubSpot, discuss how she is shifting her team to being more focused on developing solutions and training by those experiencing and performing the roles, rather than taking orders from a higher level, who may not know the true challenges.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit. 

Trends: The Shifts & Pivots in L&D

Trends: The Shifts & Pivots in L&D

December 3, 2020

Host Bob Mosher discusses specific trends we're hearing, seeing, and experiencing in our current, and ever-evolving, professional landscape.

This episode specifically walks through the changes we've seen, and are seeing, in terms of: design and delivery, learning impact, budgets, the learning field's larger role, and of course the shifts in the learners themselves. 

Listen to hear more on how you can meet your organization where it needs you, on the front lines of ensuring performance comes first and foremost.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.

 

Experience Matters | A Call Center Conversion

Experience Matters | A Call Center Conversion

November 5, 2020

In this episode Bob Mosher talks with Chris King, Chief Learning Provocateur at CEEK LLC, on his latest 5 Moments project which is tied to the pandemic.

Listen as Chris describes the project, the urgency, the magnitude, and of course the solution and how the pandemic is the chance to change the way we do business.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.

Experience Matters | Beginning a 5 Moments Journey: Lessons Learned

Experience Matters | Beginning a 5 Moments Journey: Lessons Learned

October 8, 2020

This episode starts at the beginning. Host, Bob Mosher, chats with Scott Schmoldt, Training Manager at UMR: A UnitedHealthcare Company, about beginning his organization's performance-first journey. Scott shares lessons learned, why this approach is a fit, and their plan going forward.

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Experience Matters | What We’ve Learned Along the Way

Experience Matters | What We’ve Learned Along the Way

September 8, 2020

"The only source of knowledge is experience." -Albert Einstein

For this 40th episode, Bob Mosher takes a look back at all of our episodes featuring those who have walked the walk and shares out the top 10 best practices for selling, implementing, and successfully executing workflow learning in an organization.

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Strategy Matters | Talking Workflow Learning

Strategy Matters | Talking Workflow Learning

August 21, 2020

Bob Mosher and Guy Wallace, president of EPPIC Inc., talk workflow learning, why it's a must, and how to get our industry really onboard. 

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Technology Matters | Using The Tools You Have

Technology Matters | Using The Tools You Have

July 15, 2020

You can build a performance support infrastructure-now. In this episode Sue Reber, Director of Practice at APPLY Synergies, sits down with Bob to discuss how you can get started designing for the performance zone using the software you currently have.

Listen as Sue gives advice on how to start where you are and with what you have to shift your learning to be performance-first.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.

 

Experience Matters | How The Hartford Has Mastered Workflow Learning

Experience Matters | How The Hartford Has Mastered Workflow Learning

July 8, 2020
Mark Wagner sits down with Bob Mosher to discuss how The Hartford has integrated workflow learning into their organization and how the team has used this shifted mindset and accompanying resources to responded to the current landscape.
 
Listen or download the episode now.
 
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

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