Performance Matters | A 5 Moments of Need Podcast Series
Strategy Matters | Workflow Learning

Strategy Matters | Workflow Learning

September 3, 2019

True workflow learning happens in parallel with getting work done. It instructs, informs, and supports—all while the employee is performing work.

Listen as Bob Mosher and Conrad Gottfredson discuss how we design for, and implement, true workflow learning.

Looking to develop your skills and truly design for each of the 5 moments of learning need? Become a Certified Designer.

 

Experience Matters | St. Vincent Health System

Experience Matters | St. Vincent Health System

August 28, 2019

In this Experience Matters episode we speak with 5 Moments of Need trailblazer, Molly Petroff, about her transformational work at St. Vincent Health System. She discusses her projects, challenges, and recommendations for starting out, and navigating, The 5 Moments of Need journey. 

 

For more resources visit The 5 Moments of Need website.

Technology Matters | AskDelphi

Technology Matters | AskDelphi

August 14, 2019

In this Performance Matters Series episode Bob Mosher speaks with technology partner, AskDelphi's Robert Bezemer, on their approaches to, and technology around, workflow learning. 

This is the first of many episodes that will focus on the technology needed to implement a 5 Moments of Need solution. 

More information on our technology partners, and how they fit into the implementation process, can be found here.

Performance Matters | Convincing Stakeholders

Performance Matters | Convincing Stakeholders

July 8, 2019

This episode discusses best practices around seeking and receiving the buy-in needed to start making the change to a performance-first methodology and mindset.

Bob Mosher and Conrad Gottfredson share tips, data, and next steps on who to talk to and how.

Download Now.

Listening Time Commitment: 29:58.

Strategy Matters | 7 Myths of The 5 Moments

Strategy Matters | 7 Myths of The 5 Moments

May 28, 2019

Myth of Truth? "We are already doing performance support; we have e-Learning and SharePoint"..."Informal Learning doesn’t need Structure; that’s why it’s called informal Learning"..."Performance support replaces training." All Myths! 

In this episode  Bob debunks 7 common misconceptions around The 5 Moments of Need. A must-hear and must-share. Listen now.

Methodology Matters | Wasted Work Time

Methodology Matters | Wasted Work Time

May 9, 2019

From milking cows to sunken automobiles, in this episode Dr. Conrad Gottfredson shares ways in which you and your organization can reduce wasted work time.

Experience Matters | The Council of the Inspectors General on Integrity and Efficiency (CIGIE)

Experience Matters | The Council of the Inspectors General on Integrity and Efficiency (CIGIE)

April 23, 2019

In this episode Bob Mosher talks with the Council of the Inspectors General on Integrity and Efficiency (CIGIE) team on their pioneering 5 Moments of Need work. The team shares what pushed them to take this journey, how the shift has affected the organization, and lessons learned along the way.

Methodology Matters | Targeted Learning

Methodology Matters | Targeted Learning

April 9, 2019

Listen as Bob Mosher and Conrad Gottfredson discuss when and how you should target those skills where the critical impact of failure is significant to catastrophic. Discover what role the instructor plays and why you and your organization need to be targeting your learning—now.

Methodology Matters | The Power of Safe-Failure

Methodology Matters | The Power of Safe-Failure

March 26, 2019

This episode features Bob Mosher and Dr. Conrad Gottfredson and a discussion around failure. Yes, you read that right "failure", and how by doing so safely it can be both harmless and powerful.

Listen to learn more on the benefits of safe-failure and how it can encourage learner confidence, which ultimately leads to higher performance.

Strategy Matters | The 5MoN & Workflow Learning

Strategy Matters | The 5MoN & Workflow Learning

March 13, 2019

This episode clears up the 70:20:10 confusion and discusses what workflow learning is and how to operationalize it. This week's host, Bob Mosher, also clears up how microlearning fits in and the benefits of shifting to design for the workflow.