Experience Matters | Bringing Workflow Learning to the Factory Floor

Host, Bob Mosher, sits down with Dhiren Doshi from Colgate Palmolive to talk through how he brought The 5 Moments and workflow learning to the manufacturing floor. They discuss goals, results, and where Colgate Palmolive is headed next.

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A Global Look at Workflow Learning

This episode welcomes Alfred Remmits, CEO of Xprtise, who shares with host, Bob Mosher, his international experiences of migrating organizations from training to performance. The two discuss workflow learning and Alfred's work in The Netherlands, as well other parts of the world, along with what his clients have learned, and are learning.

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Strategy Matters | An X-CLO’s Perspective on Workflow Learning

This episode features Rob Lauber, X-Chief Learning Officer, now Advisor, CEO and Founder at XLO Global, LLC.  

With more than 30 years in the L&D space, he and host, Bob Mosher, discuss how the real goal of any business is solving the organization's true challenges, while increasing employee performance.

Listen, or download this episode now, to hear Rob's approach to finding, selling, and solving these challenges and boosting performance. 

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Performance Matters | Developing Leaders in the Workflow

Hosts Dr. Conrad Gottfredson and Bob Mosher tackle soft skills, specifically leadership, in this episode of Performance Matters.

Senior executives spend just three percent of their workday thinking about the future—that’s a mere 14 minutes per day pondering the environment where they compete.*

The future is crucial to an organization’s success, but day-to-day activities are a time suck.

By embedding the tactical work of leaders into the workflow, and considering each of The 5 Moments of Need when designing leadership development programs, we’re able to help leaders operationalize this work and free up time for actual thinking and leading.

Listen, or download this episode now, to discover how you, as a leader, or your organizational leaders, can get time back each day to “lead”.

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* https://blog.shrm.org/trends/at-work-in-2020

Experience Matters | It’s Evolutionary, Not Revolutionary

Strategy Matters | Content Management 2.0

Listen to hosts Dr. Conrad Gottfredson and Bob Mosher discuss what went wrong with Content Management the first go around and how we can harness the needs of today to build correct, and usable, content management processes and systems - that work.

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Experience Matters | From Order Taking to Strategic Partner

Listen to Bob and Meghan Castillo, principal learning experience designer at HubSpot, discuss how she is shifting her team to being more focused on developing solutions and training by those experiencing and performing the roles, rather than taking orders from a higher level, who may not know the true challenges.

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Trends: The Shifts & Pivots in L&D

Host Bob Mosher discusses specific trends we're hearing, seeing, and experiencing in our current, and ever-evolving, professional landscape.

This episode specifically walks through the changes we've seen, and are seeing, in terms of: design and delivery, learning impact, budgets, the learning field's larger role, and of course the shifts in the learners themselves. 

Listen to hear more on how you can meet your organization where it needs you, on the front lines of ensuring performance comes first and foremost.

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Experience Matters | A Call Center Conversion

In this episode Bob Mosher talks with Chris King, Chief Learning Provocateur at CEEK LLC, on his latest 5 Moments project which is tied to the pandemic.

Listen as Chris describes the project, the urgency, the magnitude, and of course the solution and how the pandemic is the chance to change the way we do business.

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Experience Matters | Beginning a 5 Moments Journey: Lessons Learned

This episode starts at the beginning. Host, Bob Mosher, chats with Scott Schmoldt, Training Manager at UMR: A UnitedHealthcare Company, about beginning his organization's performance-first journey. Scott shares lessons learned, why this approach is a fit, and their plan going forward.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.