September 3, 2019
True workflow learning happens in parallel with getting work done. It instructs, informs, and supports—all while the employee is performing work.
Listen as Bob Mosher and Conrad Gottfredson discuss how we design for, and implement, true workflow learning.
Looking to develop your skills and truly design for each of the 5 moments of learning need? Become a Certified Designer.
August 28, 2019
In this Experience Matters episode we speak with 5 Moments of Need trailblazer, Molly Petroff, about her transformational work at St. Vincent Health System. She discusses her projects, challenges, and recommendations for starting out, and navigating, The 5 Moments of Need journey.
For more resources visit The 5 Moments of Need website.
August 14, 2019
In this Performance Matters Series episode Bob Mosher speaks with technology partner, AskDelphi's Robert Bezemer, on their approaches to, and technology around, workflow learning.
This is the first of many episodes that will focus on the technology needed to implement a 5 Moments of Need solution.
More information on our technology partners, and how they fit into the implementation process, can be found here.
July 8, 2019
This episode discusses best practices around seeking and receiving the buy-in needed to start making the change to a performance-first methodology and mindset.
Bob Mosher and Conrad Gottfredson share tips, data, and next steps on who to talk to and how.
Listening Time Commitment: 29:58.
May 28, 2019
Myth of Truth? "We are already doing performance support; we have e-Learning and SharePoint"..."Informal Learning doesn’t need Structure; that’s why it’s called informal Learning"..."Performance support replaces training." All Myths!
In this episode Bob debunks 7 common misconceptions around The 5 Moments of Need. A must-hear and must-share. Listen now.
May 9, 2019
From milking cows to sunken automobiles, in this episode Dr. Conrad Gottfredson shares ways in which you and your organization can reduce wasted work time.
April 23, 2019
In this episode Bob Mosher talks with the Council of the Inspectors General on Integrity and Efficiency (CIGIE) team on their pioneering 5 Moments of Need work. The team shares what pushed them to take this journey, how the shift has affected the organization, and lessons learned along the way.
April 9, 2019
Listen as Bob Mosher and Conrad Gottfredson discuss when and how you should target those skills where the critical impact of failure is significant to catastrophic. Discover what role the instructor plays and why you and your organization need to be targeting your learning—now.
March 26, 2019
This episode features Bob Mosher and Dr. Conrad Gottfredson and a discussion around failure. Yes, you read that right "failure", and how by doing so safely it can be both harmless and powerful.
Listen to learn more on the benefits of safe-failure and how it can encourage learner confidence, which ultimately leads to higher performance.
March 13, 2019
This episode clears up the 70:20:10 confusion and discusses what workflow learning is and how to operationalize it. This week's host, Bob Mosher, also clears up how microlearning fits in and the benefits of shifting to design for the workflow.