Performance Matters | A 5 Moments of Need Podcast Series
Why Technology Matters with Workflow Learning

Why Technology Matters with Workflow Learning

May 9, 2022

This episode takes a deep dive into the technology ecosystems needed to implement workflow learning using The 5 Moments of Need framework.

Host, Conrad Gottfredson, along with his guests, Carol Stroud and Sue Reber, walk you through content and maintenance, delivery and optimization, and then tracking, measuring and reporting--all in relation to technology. Download and Listen Now!

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

 

 

When Not to Use Performance Support/Workflow Learning

When Not to Use Performance Support/Workflow Learning

April 5, 2022

Hosts Bob Mosher and Conrad Gottfredson discuss a question they'd never been asked...until now!

Download and listen to their discussion around when not to create training. Then, make your plans join us on April 27th at 1 pm ET where we will continue this discussion, live, as a community. Save Your Seat!

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Research Matters | Insights to Unlock Performance Support for Your Organization

Research Matters | Insights to Unlock Performance Support for Your Organization

March 11, 2022

In this episode Katie Coates, director of learning at McKinsey and Company, shares with Bob Mosher her latest findings and research behind the true power of performance support.

Specifically she addresses, how organizations can think about performance support to solve a broad range of performance challenges; best practices, lessons learned, techniques and strategies for successfully implementing performance support, and; a change model to help drive adoption of performance support in your organization.

Download and listen now.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

 

Experience Matters | Sam’s Club

Experience Matters | Sam’s Club

February 14, 2022

Host Bob Mosher sits down with Jennifer Buchanan, Senior Director II, Field Learning and Development at Sam’s Club, to discuss how she has become comfortable thinking off center. And, in doing so, has truly been able to drive behavior change—specifically with the Club's associates and managers.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Experience Matters | Do Something!

Experience Matters | Do Something!

January 24, 2022

Bob Mosher sat down with Doug Holt, the Executive Director of the Training Institute at the Council of the Inspectors General on Integrity and Efficiency (CIGIE), to talk about their approach to learning and how he's getting others to join the party! Listen Now.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Leadership Matters | Challenges and Opportunities of Leading Learning

Leadership Matters | Challenges and Opportunities of Leading Learning

January 12, 2022

Conrad Gottfredson kicks off the year with guests Honora Whitfield, Meta's Global Director of Learning and Katie Coates, McKinsey & Company's Director of Learning.

Listen as these two senior learning leaders discuss how they are working to shift their organization's thinking around learning, the barriers they have faced, and the initiatives they currently have underway for the new year. 

 

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Performance Matters | Learning v. Training

Performance Matters | Learning v. Training

December 20, 2021

Bob Mosher and Conrad Gottfredson end the year with a discussion around the transfer of true learning to competency, versus training.

This conversation continues in January at the year's first Performance First Webinar. So, have a listen, and plan to join us on January 19th at 11 am ET to share your thoughts and reactions to this topic. Register for the January discussion.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Experience Matters | L&D‘s Call to Action

Experience Matters | L&D‘s Call to Action

October 6, 2021

Learning leaders have moved to the center stage and are now in a light where we must fundamentally rescope our offerings to meet the new ways in which work gets done. With that, host, Bob Mosher, welcomes Brandon Carson, Vice President of Learning and Leadership for Walmart, to discuss this new L&D responsibility for our current world of work. 

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

The 5 Fundamentals of Workflow Learning

The 5 Fundamentals of Workflow Learning

September 19, 2021

What makes designing for the workflow fundamentally different than how we've always designed training?

Listen as co-hosts Bob Mosher and Conrad Gottfredson discuss the five principles of workflow learning that they feel allow this approach to stand apart from the training-first mindset and methodology.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Questioning Old Training Ways

Questioning Old Training Ways

September 8, 2021

Joe Dunlap, Chief Transformation Officer at Continuous Learning Experience (CLX), talks "aha" moments and training transformations with co-host Bob Mosher.

Listen to Joe describe how he's moving teams to focus on the problems needing to be solved rather than the training that he's being asked to build.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

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