Performance Matters | A 5 Moments of Need® Podcast Series

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This podcast series dives deeper into the 5 Moments of Learning Need®. The 5 Moments of Need present a practical framework to drive higher job performance. The Five Moments of Learning Need focus on the different times where workers need learning. They are: New—when you are learning something for the first time, More—when you are expanding your knowledge, Apply—when you are learning while in the flow of work, Solve—when you need to solve a problem, and Change—When you are adapting to change. This series, hosted by Bob Mosher and Conrad Gottfredson, will help you to better understand the theory and best practices behind this powerful methodology and framework. Visit www.5momentsofneed.com for more resources and join the conversation on LinkedIn at https://www.linkedin.com/company/5-moments-of-need/.

Episodes

Tuesday Nov 05, 2024

AI's Dynamic Impact on L&D with Josh Cavalier

Tuesday Nov 05, 2024

In this episode of The Performance Matters Podcast, Bob Mosher reconnects with Josh Cavalier—AI expert, seasoned L&D innovator, and popular guest from our AI Matters series. Josh’s return couldn't be more timely; the rapid evolution in AI since his last visit has reshaped not only technology but our roles within learning and development.

Join Bob and Josh as they delve into AI’s powerful, disruptive presence across industries, its intricate relationship with L&D, and what 2025 may hold for professionals navigating this shifting landscape. Listen or download now.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Tuesday Oct 22, 2024

The Power of Methodology: Measuring ROI and Impact in the Flow of Work

Tuesday Oct 22, 2024

In this insightful episode, we explore the importance of embedding evaluation and measurement directly into the design process, eliminating the costly pitfalls of treating it as an afterthought. Our guest, Patti P. Phillips of the ROI Institute, takes us through their 12-step, four-phase ROI methodology, explaining how strategic planning, data collection, and guiding principles create a defendable, scalable framework. We discuss the alignment of workflow learning with measurement, drawing connections between performance improvement and real-time data application.

Whether you’re a leader striving to measure the impact of initiatives or just looking to simplify data-driven decisions, this episode delivers practical tips to improve programs, processes, and outcomes.

Tune in and discover how evaluation, when done proactively, transforms complexity into clarity.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Thursday Oct 10, 2024

Maximizing ROI: How Digital Coaches Drive Cost Savings and Efficiency

Thursday Oct 10, 2024

In this episode, Bob Mosher and Sara Chizzo explore real-world examples of organizations that achieved remarkable cost savings by implementing Digital Coaches and performance support solutions.

Learn how these tools streamline tasks, minimize inefficiencies, and deliver tangible business benefits. They also dive into the critical process of aligning metrics with operational outcomes, highlighting how accurate data can enhance training and drive lasting business impact.

Tune in, or download now, for detailed insights on optimizing performance and maximizing ROI through smarter solutions.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Tuesday Sep 24, 2024

From Concept to Reality: Tom Liddell on Workflow Learning & Continuous Improvement

Tuesday Sep 24, 2024

In this episode of the 5 Moments of Need Performance Matters series, Bob Mosher sits down with Tom Liddell, Learning & Performance Design Manager at MidFirst Bank, to explore the challenges and successes of scaling proof of concepts within organizations. Drawing from his 15 years of experience in learning performance, Tom shares invaluable insights from his work, specifically around managing stakeholder expectations and implementing iterative design were crucial to success.

Tom underscores the importance of building trust, celebrating small wins, and knowing when to seek new technological solutions.

This episode is a must-listen for anyone looking to begin, or improve upon, their workflow learning journey.

Tune in now, or download the episode, for a thoughtful conversation about continuous improvement, metrics, and the power of incremental progress!

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Wednesday Sep 04, 2024

From Design to Delivery: Mastering the 5 Moments of Need

Wednesday Sep 04, 2024

In this episode we dive deep into the critical phases of delivering and optimizing learning solutions with guest, Sue Reber of APPLY Synergies.

Sue shares her journey from the early days of problem-based learning to her current role at APPLY Synergies, focusing on the shift from training to performance support. In addition, she and host Bob Mosher explore what "skills" truly mean in the context of learning design, the importance of blending training with on-the-job support, and how to navigate the complexities of technology and content management.

Tune in to learn practical insights on moving from theory to real-world application in the 5 Moments of Need framework.

Please note that some parts of the audio in this episode may be of lower quality due to connectivity issues. We apologize for any inconvenience.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Monday Aug 19, 2024

Adapting Learning for Impact: A Shift in Mindset and Methodology

Monday Aug 19, 2024

In this episode, Bob chats with Scott Schmoldt, Associate Director of Learning Operations at UMR, about how the pandemic fast-tracked a shift from old-school training to a performance-driven approach. In their discussion Scott dives into UMR's journey with the 5 Moments of Need methodology, the power of knowing L&D's roots, and how to rally teams around a shared vision using the right language.

Listen or download this episode now to also hear Scott chat about the game-changing impact of measuring training outcomes and the ongoing challenge of getting learners to embrace this new mindset.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Tuesday Aug 06, 2024

Driving Business Outcomes with the 5 Moments of Need

Tuesday Aug 06, 2024

In this episode, Suzan Haizlip, VP, Learning & Performance Operations Manager at MidFirst Bank discusses how her team successfully aligned their learning initiatives with business goals, resulting in significant improvements in audit scores and a reduction in new hire proficiency time.

She emphasizes the importance of listening to business unit leaders, building relationships, and providing practical, accessible training solutions.

Download, or tune in now, to gain valuable insights on how to position your L&D department as a trusted advisor and essential partner within your organization.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Tuesday Jul 23, 2024

Performance Mindset: Transforming Traditional Training

Tuesday Jul 23, 2024

This mini-series episode features Donna Audritsh, Senior 5 Moments of Need Consultant. Bob and Donna discuss how we, as an L&D industry, have strayed from our core objectives in instructional design and the necessity of refocusing on real-world performance and tasks.

The conversation highlights the need for L&D professionals to integrate more closely with business goals, partner effectively with stakeholders, and redefine success beyond traditional training metrics.

Download or listen now to this thought-provoking discussion that promises to reshape how you approach learning and development in your organization.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Tuesday Jul 09, 2024

Mastering the Technology Stack: Series Kick-Off!

Tuesday Jul 09, 2024

In this episode, Con and Bob kick-off a miniseries dedicated to exploring the essential technology stack that underpins learning and performance.

Over the course of the next 10 episodes, we will feature special guests to revisit key moments from the 2024 5 Moments of Need Summit, examine the evolution of learning technology in the L&D industry, and spotlight how these learning teams are skillfully integrating these technologies, and bringing their organizations along, to enhance performance.

Listen to this series kick-off episode for more on the exciting content to come!

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Thursday Jun 20, 2024

AI Matters Reflections: Insights and Implications for Learning and Performance

Thursday Jun 20, 2024

Today's episode marks the conclusion of our AI Matters series, reflecting on the insightful conversations we've had over the past few months with our featured guests.

Join hosts Bob Mosher and Chris King as they unpack these invaluable insights and discuss their implications for the future of learning, performance, and AI.

Whether you're a long-time listener or new to the podcast, this episode provides a comprehensive wrap-up and sets the stage for essential industry discussions.

Tune in now, or download this episode, to explore how AI can transform L&D practices and create personalized, interactive learning experiences.

Get caught up on the AI Matters series: