Performance Matters | A 5 Moments of Need® Podcast Series

Leading Through Disruption: What AI Really Demands of L&D

As organizations race to adopt AI, learning leaders face a critical challenge: how to embrace innovation without losing sight of performance. In this episode of Performance Matters, Bob Mosher is joined by Frank Nguyen for a candid, thoughtful conversation about what responsible L&D leadership looks like in an era of rapid disruption.

Drawing on Frank’s experience across industries—from Amazon to Genentech—the discussion explores how learning teams can move beyond order-taking to become true strategic partners. Together, they unpack the balance between delivering today’s results while preparing for tomorrow, the risks of being distracted by AI hype, and why performance—not content or tools—must remain the north star.

Listen or download now.

 

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Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

The ROI of Workflow Learning: A Manufacturing Leader’s Playbook

In the final installment of our three-part series with manufacturing leader Sivaram Jambunathan, we dive into what may be the most pivotal element of successful workflow learning: measurement.

Hosted by Con Gottfredson, this episode unpacks how Siv and his team transformed their manufacturing organization by building a clear, practical, and deeply disciplined measurement strategy—one that protected organizational will, aligned stakeholders, and proved real value every step of the way.

Siv shares how his team forecasted impact before implementing a single change, identified the highest-value opportunities, and used the PDCA cycle to stay adaptive when real-world conditions shifted. From reducing time to proficiency, to calculating cost-to-competence, to building cultural habits of learning application and knowledge-sharing, Siv offers an honest, insightful look at what it takes to measure workflow learning in a way that actually matters.

If you're responsible for learning, performance, or transformation in any industry, especially one where precision and speed are non-negotiable, this conversation is a must-listen.

Tune in to hear how small, systematic steps can lift an entire organization, one plant at a time.

 

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For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

From Order Taker to Strategic Partner: Why L&D Needs Performance Consulting

In this episode of Performance Matters, Bob Mosher sits down with Ryan Sarpalius to explore why performance consulting is the skill L&D professionals need now more than ever.

They unpack what separates training from true performance solutions, share real-world stories where consulting uncovered better outcomes, and discuss how shifting to a performance-first mindset builds stronger partnerships with stakeholders and delivers real business impact.

Tune in to hear how you can elevate your role from order taker to strategic partner.

Link to Performance Consulting Workshop mentioned in episode.

 

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For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

From Training to Performing: Implementing a Digital Coach in Manufacturing

In part two of this three-part series, Con Gottfredson sits down again with Sivaram Jambunathan to dive deeper into the realities of implementing workflow learning in the manufacturing environment.

Building on the first episode, Siv shares how his team rolled out a Digital Coach, navigated adoption challenges, and accelerated speed to competency on the production floor. From onboarding new hires to transferring critical knowledge, Siv reveals how a “green path / red path” coaching model transformed safety, confidence, and performance—helping employees feel like they won the day every day.

Curious how workflow learning can drive measurable impact in high-stakes, fast-moving industries? Download or listen today.

 

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Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

Building Competence at the Point of Work: Lessons from the Manufacturing Floor

In this episode, Dr. Conrad Gottfredson sits down with Sivaram Jambunathan to explore how workflow learning and the 5 Moments of Need® framework are transforming the manufacturing floor.

Siv shares his journey from traditional L&D to embedding learning directly into the flow of work, tackling challenges like talent retention, safety, and time-to-competence.

Download or listen now to learn how his team leveraged the 5 Moments of Need Summit, leadership buy-in, and the EnABLE methodology to revolutionize workforce performance in a high-stakes environment where learning can’t stop production.

 

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Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

The Architect of Performance: Aubrey Kurteff on Meta’s Learning Evolution

In this episode, Dr. Aubrey Kurteff discusses how Meta meets rapid content demands using performance-first principles, the EnABLE methodology, and Reusable Content Objects (RCOs).

Aubrey emphasizes balancing speed with instructional quality, leveraging AI for summarizing and structuring content, and evolving the role of L&D from content developers to performance consultants.

Her insights offer a roadmap for scaling effective, workflow-integrated learning strategies in fast-paced environments. Download or listen now!

 

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Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

Performance at the Speed of AI: A Conversation with Josh Cavalier

In this powerful episode of the Performance Matters podcast, Bob Mosher welcomes back Josh Cavalier for a timely and transformative conversation about how artificial intelligence is reshaping the future of learning and development.

Josh shares how the role of the instructional designer must evolve into what he calls the Human-Machine Performance Analyst—a new, strategic function built for the AI era. Together, they explore the real-world implications of generative AI, what’s at risk for those who resist change, and the bold opportunities ahead for L&D to reclaim its seat at the table as a performance-driving force.

If you're serious about elevating learning, enabling people, and empowering performance—this episode is your roadmap. 

Download or listen now!

 

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

Breaking the Traditional Training Mold: A Conversation with Trailblazing Learning Leaders

In this Performance Matters Podcast episode, host Bob Mosher sits down with the 2025 5 Moments of Need Trailblazer Award winners, Karen Conlin and Alfred Remmits, to explore the transformative world of workflow learning and performance support.

Listen as Karen, a learning professional from a Toronto law firm, and Alfred, a veteran in the learning and development industry, share their inspiring journeys of reimagining how organizations support employee performance. They dive deep into their groundbreaking projects, discussing how digital coaching and performance-first approaches have revolutionized learning in sectors ranging from healthcare to corporate consulting.

Hear firsthand accounts of reducing onboarding times, increasing employee confidence, and solving complex information access challenges. The conversation tackles critical industry challenges, including the limitations of traditional training methods and the urgent need for adaptive learning solutions in a rapidly changing workplace.

With candid insights into their professional struggles, breakthrough moments, and vision for the future of learning and development, Karen and Alfred offer a powerful narrative about innovation, persistence, and the critical role of performance support in modern organizations.

This episode is a must-listen for learning professionals, leaders, and anyone interested in understanding how workflow learning can transform workplace performance and employee development.

 

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Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

The State of Workflow Learning: What the Industry Is (and Isn’t) Doing

Following a whirlwind spring and the successful 5 Moments of Need Summit, we're excited to debut the results from our first-ever State of Workflow Learning Survey.

With input from 71 organizations across 15 different industries, this episode covers what L&D teams are actually doing when it comes to implementing workflow learning—and where there’s still room to grow.

We hope this episode sparks a broader conversation and encourages even more of you to contribute to next year’s survey. If you want the full report and to participate in future research, tune in to find out how.

Whether you’re just getting started with workflow learning or have been leading the charge, this episode is your chance to reflect on where we are—and where we’re headed.

Give the episode a listen. Share it with your team. Let’s keep building the future of performance support—together.

 

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Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

The Critical Impact of Failure: Redefining L&D’s Value to the Enterprise

In this episode, we dive deep into a transformational element of the 5 Moments of Need methodology: the Critical Impact of Failure (CIF). Bob Mosher is joined by none other than Dr. Conrad Gottfredson—pioneer of performance-first learning design—to unpack the critical role CIF plays in shaping instructional decisions and, more importantly, organizational impact.

Together, they explore why not all skills are created equal, how CIF can be used to prioritize learning investments, and how this simple yet powerful lens helps L&D professionals align efforts with true business risk and value.

If you're ready to shift from training everything to enabling performance where it matters most—this episode is for you.

Tune in for a compelling conversation that might just change how you define learning’s value.

 

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, attend the Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved.